What type of payment methods do you accept?
When do you charge my credit card?
Is US Coffee online ordering secure?
Do you have a printed catalog?
How is sales tax calculated?
How much do you charge for shipping?
How do I locate products I am looking for?
How do I place products in my Shopping Cart?
Do I have to buy everything I put into my Shopping Cart?
How do I make changes to my Shopping Cart?
Can I cancel an order after it has been submitted?
What is your refunds and returns policy?
Is there a restocking fee for returned items?
I've used the search engine, but I still can't find what I want. What's up?
How long does it take to get my order delivered?
Do you ship internationally?
Do I need to join in order to see your products and prices?
How do I Login?
I have logged in but every page says "The Information Is Currently Unavailable." What's Up?
What do I do when I forgot my password?
How do I Add/Remove Items in Shopping Cart?
What is a Quick Order List?
How do I Add Items in Quick Order (for members only)?
How do I Order item(s) from Quick Order List?
How can I change my online Shipping Information?
Where can I enter my P.O. # when ordering online?
Who do I contact about problems with your site?
What happens if I order an out-of-stock item?
How do we obtain Tax Exempt status?
What is your Privacy Policy?
How is the information we provide used?
Do we use cookies?
What Credit Card Processing and Security is provided?
What Product Information is provided?
We currently accept Visa, MasterCard, Discover and American Express; However our online ordering site does not process credit cards, but will shortly. You can enter your credit
card information in our secure checkout and we will process the card manually for you, until Verisign credit card processing is available at the US Coffee Store.
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When the product(s) has been shipped from the warehouse. You typically receive delivery the next business day.
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Yes, US Coffee uses the Secure Sockets Layer (SSL) protocol and digital certificates to ensure a safe, secure transaction.
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Yes, you can download the US Coffee Product Guide Here. We keep our costs low by eliminating the print overhead and pass the benefits on to you via lower pricing. Our catalog is electronic and updated accordingly.
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Because Internet vendors are required to collect sales tax in any state where they have a physical presence, we must charge sales tax in those jurisdictions.
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For all orders there is a $10.00 freight charge dded to your order. Please contact a US Coffee Representative if you have questions about your freight.
Additional charges for some orders may apply. These will be notified to you on an order-by-order basis before the order is processed.
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We provide the most flexible Search capabilities in the industry. With over 30 years experience in dealing with customers we know what a customer requires in order to locate a product.
You can Quick Order by SKU by entering any part of a product number.We will respond with “all” products
that meet your selection criteria. In almost all cases, these equivalent items are the same in form, fit and function as the one you searched for and will most likely
be at a substantially lower price.
We always provide a Search page located in the navigation menu on your screen. Simply enter anything you want and we will respond will all products that
meet your selection criteria. The system has most products identified by “key words” and we search those “key words” as well as all of the information
associated with a product that relates to your selection criteria. We suggest that when you do not know the entire product number that you enter
whatever information you do have.
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When you see an item displayed on the screen, simply place the quantity of that product in the quantity box and press the "Add To Cart" button or icon. The product will be automatically placed in your Shopping Cart.
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No. You can remove any product before you checkout.
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Just click on the words "Shopping Cart" or "View Cart" located many places on the site. This will take you to the Shopping Cart page. From there you can view all the items in your cart, remove products or change product quantities, continue shopping, or proceed to Checkout.
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Once it has been submitted online the order has been placed. To amend or cancel an order, please contact sales@uscoffee.com or call 1-800-776-2866.
Once you receive the order, you can also contact us for an easy to use process to return any/all of your order.
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US Coffee unconditionally guarantees any product that you purchase from us. If you have a concern or problem regarding a shipment, simply contact us by clicking here to notify us. On most items, we will gladly replace the item or refund your money when returned within 30 days of purchase.
The use of the Returns procedure will have the merchandise picked up. Once a Return is processed and received by us (typically within a few days after it is initiated), a credit will be processed using your credit card account or account receivable account.
We can't guarantee that mistakes won't happen, but we can guarantee that we'll deal with it promptly.
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We have a very liberal return policy. If the items are damaged or defective, then we will absorb the costs of replacing the item and the pick up of the damaged or
defective item. However, when it come to items that are not damaged or defective we apply the "reasonable rule".
The "reasonable rule" applies to these situations. If the items arrives damaged, we will of course pick up and replace the item at our cost. However, if the item arrives without damage and is the correct product you ordered, then the costs are to be borne by the customer to include a restocking charge of 15%. We can honestly indicate that in our experience that we have
rarely had a return.
Our pricing is sensational and this is due to the elimination of many factors; one of which is that we
are not a refreshments show room or store. There are many places in your area where you can try out these products. Although their pricing may be higher, you can even purchase them. We always suggest that you see if we either carry the item or can get it for you.
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If you have this much difficulty in locating the product you require, we just may not handle it. We do have over 10,000 products and more are being added all the time. Please contact us by clicking here and we will attempt to assist you.
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Typical delivery is the next business day for all orders received by 2:00 PM. Bulk items may be the next day but should be expected to be later. In all cases you will be notified of when your can anticipate receipt of the merchandise.
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We are a United States of America company. Currently we deliver throughout the 48 contiguous states. Orders to Alaska and Hawaii will have additional shipping charges and you will be notified before the order is processed. As our marketing and delivery area expands, we'll keep you informed by posting changes to our website.
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No, you may use all of the Search capabilities we provide and create a Shopping Cart; however, you do need an account so the website will reflect the special pricing your company
has been given by US Coffee. If you are an existing US Coffee customer, you must have your account created by either someone at US Coffee
or clicking on the "Sign Up To Order Online Button" on our navigational menu. You will be asked to provide your name, email address, password, and a valid US Coffee account number
in order to create your account. Please note that once you create your account, it takes approximately 48 hours for your customer-specific pricing to be generated on our website so you
get the savings you signed up to receive when you created your account with US Coffee. For those who are not current US Coffee customer, click on the "Sign Up To Order Online Button" and
fill out the account set-up request form. Someone at US Coffee will contact you promptly to set up your pricing. If you do not have an account set up with US Coffee or place an order
before your pricing has been created, all pricing will display as "Request Quote." We will call you to verify your order and make sure you recieve the pricing you deserve. We
do not use list pricing becuase we typically charge below list for most items and do not want to alarm consumers.
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You must be a member to login. Simply type your E-mail address and password in the space provided. A welcome message will appear upon successful login.
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US Coffee provides customer pricing on the web to each and everyone of its customers, so the experience is no different than having to contact us yourselves for your pricing.
However, in order for the pages to display products, your custom price for that product must be created by our software. Typically when a new account is created it takes about
48 hours for your special pricing to reach the web. If you have a new account and have waited over 48 hours or have an existing account that you were able to order from and start
receiving this message, please contact us and we will ensure your problem will be attended to immediately.
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If you've forgotten your password, simply click on forgot password and we will promptly E-mail you your password.
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To add an item to your Shopping Cart, simply fill in an amount in the quantity box located near the item price. You can add an item(s) from all Searches, History and Quick Order.
To remove a product from your Shopping Cart, go the Shopping Cart page, click on Delete or set the number in the quantity box to zero (0) and update the cart.
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The Quick Order Page is “your” list of items that you purchase from US Coffee at special pricing on a regular basic The purpose of the Quick Order page is to provide a fast and easy method for you to order the merchandise your order most frequently or that is important to you. Only a member can establish a Quick Order List.
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To add an item to your Quick Order page, call US Coffee to have the item added to your contract list. We will regenerate your custom pricing and the changes should be reflected within 48 hours.
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Simply click on Add next to the items you want to add to the Shopping Cart. A simple click on each item will have those item(s) added to the cart.
You can place quantities for all the products you want to order, select the unit of measure you would like to purchase them in, and then hit any ONE add to cart button to have all the items added quickly to your cart.
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To ensure the security of our customers, at the time of checkout, US Coffee makes available only those shipping locations that have been approved by your company over the phone or via email with us.
If you would like add a shipping location, simply click the "Add" button in the checkout page and fill out required shipping information. US Coffee will verify that the shipping address is valid and add it into our
system, so next time you log into our website to shop, you should see your new location in the drop-down menu of shipping locations. If you currently only have one shipping location, we will
populate the checkout information by default and you will not see a drop-dowm menu of selections. Likewise, if you would like to remove a shipping location, simply select the location from the drop-down box and hit delete.
You will be asked to confirm the deletion and US Coffee will be notified of your request. We will remove the location from our system and the next time you log in, you should no longer see that location as an option. If for
some reason you do not see a shipping location you have, please contact us and we will assist you.
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Purchase Order numbers can be entered in the Purchase Order Number Field when checking out.
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For the most prompt response contact us by clicking here and describe the nature of the problem. As a last resort contact our Sales Support Team at (800)776-2866.
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In some instances, products listed in the Us Coffee catalog may be temporarily out of stock. If that happens, the available items in your order will be shipped immediately and any backordered items will be delivered as soon as possible. You will be E-mailed or called with the specifics of any backordered items.
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Any customer who wishes to receive tax-exempt status on our site must contact us to receive a proper state form. When our office receives the Tax Exempt Form we will be pleased to set up your account as tax exempt. Please notify us of this request by clicking here.
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We recognize the sensitive nature of your personal account information. For your protection, all information transmitted by you to us while visiting our Web site is secured using the latest technology in software encryption and security. We use the information collected to process orders and to provide you a personalized shopping experience. We also use information gathered to send promotional material about US Coffee from time to time. This promotional material is opt-in and users may opt-out of future mailings by following the instructions located within the mailing itself.
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We use registration information (name, shipping address, E-mail address, phone numbers, etc.) to contact customers in regards to orders placed at US Coffee when necessary.
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Our site uses cookies to keep track of how customers are navigating our site and to provide you with personalized content. Most browsers are initially set to accept cookies. If your browser is set to refuse cookies, you will not be able to order from US Coffee.
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We use the latest 128-bit encryption technology to keep your personal information safe. This includes your user name, password and credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through US Coffee, you must notify your credit card provider in accordance with its reporting rules and procedures.
In the future evolution of our online store, online credit card transactions will be handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.
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US Coffee contains information on a wide variety of products. We also provide links to affiliate and manufacturer sites for additional information on their products and services. While we try to ensure that these sites adhere to a privacy policy that is consistent with this policy, we are not responsible for the privacy practices or content of other web sites and do not make any representations regarding how such sites use customer information. We do not transfer any of your information to these sites.
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